shipping

shipping times
we ship every working day so that you can receive your order as soon as possible.

 

NEW ZEALAND

all deliveries within new zealand are sent on a tracked service.
please allow 2-3 working days.

standard shipping $4.99 (NZD)
FREE shipping for orders over $99 (NZD)

 

AUSTRALIA

we ship to australia via DHL, on a tracked service.
please allow 3-10 working days.

standard shipping $20 (NZD)

 

UK & EUROPE

we ship to the united kingdom and most european countries via DHL, on a tracked service.
please allow 3-10 working days for orders to arrive.

standard shipping $40 (NZD)

 

ASIA

we ship to most countries in asia via DHL, on a tracked service.
please allow 3-10 working days for orders to arrive.

standard shipping $25 (NZD)

 

USA & CANADA

we ship to the united states and canada via DHL, on a tracked service.
allow 3-10 working days for orders to arrive.

standard shipping $30 (NZD)

 

orders to countries outside new zealand may be subject to import duties and/or taxes, once your package reaches your country. the price displayed at checkout is exclusive of all taxes and duties that may be charged by local customs. all customs, duties, taxes and charges are the responsibility of the purchaser. if an item is held at customs or with the international courier, with no response from you, it will be sent back to us, and the cost of this return postage will be deducted from the refund of the item.

 

during the busy holiday periods please allow a few additional working days to ensure you receive your goods in time!

 

problems with your order?

we want you to have the best online shopping experience, so if you have any problems with your order please contact us via email.

email: shop@frankieandco.co.nz

shipping times
we ship every working day so that you can receive your order as soon as possible.

 

NEW ZEALAND

all deliveries within new zealand are sent on a tracked service.
please allow 2-3 working days.

standard shipping $4.99 (NZD)
FREE shipping for orders over $99 (NZD)

 

AUSTRALIA

we ship to australia via DHL, on a tracked service.
please allow 3-10 working days.

standard shipping $20 (NZD)

 

UK & EUROPE

we ship to the united kingdom and most european countries via DHL, on a tracked service.
please allow 3-10 working days for orders to arrive.

standard shipping $40 (NZD)

 

ASIA

we ship to most countries in asia via DHL, on a tracked service.
please allow 3-10 working days for orders to arrive.

standard shipping $25 (NZD)

 

USA & CANADA

we ship to the united states and canada via DHL, on a tracked service.
allow 3-10 working days for orders to arrive.

standard shipping $30 (NZD)

 

orders to countries outside new zealand may be subject to import duties and/or taxes, once your package reaches your country. the price displayed at checkout is exclusive of all taxes and duties that may be charged by local customs. all customs, duties, taxes and charges are the responsibility of the purchaser. if an item is held at customs or with the international courier, with no response from you, it will be sent back to us, and the cost of this return postage will be deducted from the refund of the item.

 

during the busy holiday periods please allow a few additional working days to ensure you receive your goods in time!

 

problems with your order?

we want you to have the best online shopping experience, so if you have any problems with your order please contact us via email.

email: shop@frankieandco.co.nz